Privacy Policy
Last Updated: November 2024
Our Commitment to Privacy
anchor eot is committed to protecting your personal information. This privacy policy explains how we collect, use, protect, and handle your data when you use our real estate services or visit our website.
This policy applies to all services provided by anchor eot, including marina property guidance, tenant screening services, and property handover management.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Property addresses, ownership details, rental information
- Communication Data: Messages sent through contact forms or email
- Service-Specific Data: Information required for tenant screening or handover coordination
Usage Information
We automatically collect certain information when you visit our website:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, navigation patterns
- Cookie Data: Information stored through cookies (see our Cookie Policy)
How We Use Your Information
Service Delivery
- Provide requested real estate services
- Communicate about services and respond to inquiries
- Conduct tenant screening assessments
- Coordinate property handovers
Business Operations
- Process transactions and maintain records
- Improve our services and website functionality
- Analyze usage patterns to enhance user experience
- Comply with legal and regulatory requirements
Marketing Communications
- Send service updates and relevant information (with consent)
- Provide information about new services or offerings
- Conduct market research and gather feedback
Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
Consent
For marketing communications and optional data processing
Contract Performance
To provide the services you have requested
Legitimate Interest
For business operations, fraud prevention, and service improvement
Legal Obligation
To comply with tax, regulatory, and legal requirements
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
-
Contact Form Submissions
Retained for 3 years from last contact
-
Service Records
Retained for 5 years after service completion
-
Financial Records
Retained for 7 years as required by law
-
Marketing Data
Retained until consent is withdrawn
Data Protection Measures
We implement appropriate security measures to protect your personal information:
Technical Measures
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Regular security assessments
- Firewall protection
Organizational Measures
- Limited access to personal data
- Staff training on data protection
- Confidentiality agreements
- Breach notification procedures
Your Rights
Under Singapore's Personal Data Protection Act (PDPA) and applicable regulations, you have the following rights:
Right to Access
Request copies of your personal data we hold
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for specific purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided below.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
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Service Providers
Third-party vendors who assist with our operations (cloud hosting, payment processing)
-
Legal Authorities
When required by law or to protect our rights
-
Business Transfers
In connection with mergers, acquisitions, or asset sales
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
anchor eot
7 Straits View, #16-01
Marina One East Tower
Singapore 018936
Phone: +65 6582 3749
We will respond to your request within 30 days of receipt.